Warranty Policy

we provide a Lifetime Warranty on all our refurbished and renewed mobile devices. This warranty applies exclusively to manufacturing defects and ensures long-term peace of mind for our customers.

1. Warranty Coverage

our Lifetime Warranty covers manufacturing defects only.

If a device experiences an internal failure due to a manufacturing defect will repair or replace the device at no additional cost.

Pickup & Drop Charges:-

 (Charges apply only after the first 7 days. Within 7 days, pickup & drop is free.)

  • UAE: AED 25

  • KSA: SAR 150 + applicable taxes & customs

  •  India: INR 500 

  • Rest of the world - $50 + applicable taxes & customs

2. What Is NOT Covered

The following issues are not covered under the Lifetime Warranty:

  • Water or liquid damage

  • Physical or cosmetic wear & tear

  • Physical damage 

  • Damage caused by unauthorized repair attempts

  • Device modification, jailbreak, rooting, or tampering

3. Warranty Claim Process

To file a warranty claim:

  1. Contact our Support through official email or WhatsApp with proof of purchase.

  2. Submit the device for technical inspection.

  3. Our technicians will assess whether the issue qualifies as a manufacturing defect.

  4. If approved, the device will be repaired or replaced with no extra cost for the service.

  5. Pickup/drop charges will apply as per the policy for claims made after 7 days.

If the issue is not covered, FoneZone may offer a paid repair option based on availability of parts.

4. Additional Terms & Conditions

  • Warranty is valid only for the original purchaser and is non-transferable.

  • A valid invoice or proof of purchase is required for warranty claims.

  • Cosmetic imperfections at the time of purchase (minor scratches or marks) do not affect usage and are not covered.

  • Warranty does not cover data loss. Customers must back up data before submitting the device.

  • Warranty will be void if unauthorized internal repairs, battery replacements, or software modifications are detected.

  • Replacement devices (if applicable) may be of the same model or a model of similar value depending on availability.

5. Liability Disclaimer

FoneZone is not responsible for:

  • Loss of data during inspection or repair

  • Any indirect, incidental, or consequential damages

  • Issues arising from customer mishandling or environmental factors

  • Taxes, duties, or customs charges for international shipping of warranty claims

Our Lifetime Warranty – Summary

Every device comes with a Lifetime Warranty covering manufacturing defects only.

What’s Not Covered:

  • Water or liquid damage

  • Physical or cosmetic wear & tear

  • Physical damage (drops, cracks, impact)

  • Unauthorized repair attempts

  • Device modification, jailbreak, or tampering

Pickup & Drop Charges (After 7 Days):

  • UAE: AED 25

  • KSA: SAR 150 + taxes & customs

(Pickup & drop is free within the first 7 days of purchase.)

How Claims Work:

Contact us with your invoice → Device inspection → Free repair if it qualifies as a manufacturing defect.

Pickup charges will be applicable 7 days after the purchase